An AI team for logistics and freight operates the business functions: it qualifies leads, manages client follow ups, and processes invoices without needing technical staff on site. Shipment support is intelligent agents for small business at work: instant answers from your tracking data, escalation only for real exceptions.See [the service page for this trade](/services/intelligent-agents).\n\n## Logistics and Freight
The AI team that operates your logistics business.
Endless where-is-my-shipment calls.
Answers status queries using live tracking data. Handles initial quote intake.
Escalates exceptions and sends delay notices. Tracks carrier performance.
Manages customs documentation and freight invoicing. Extracts data from BOLs.
If your tracking data exists in a system with an export or API, the agent reads it live. No system? A shared tracking sheet is enough to start.
For status questions, what customers want is the answer now. Anything judgment-based (claims, disputes, changes) routes to your team with context attached.
Yes. The agent identifies who is asking from the shipment reference and answers from the right side of the record.
Weekly one-pager: inquiries answered automatically, average response time, escalation count, ops hours recovered.
It is priced as one monthly retainer per AI team, not an enterprise project. That is the model frontier labs use with large clients, sized for a 10-80 person business , and the first month carries a proof guarantee.
About 10 days from signed contract. The engineer embeds in your team, builds against a written spec, and ships daily with your review at every step.
No, we build host and run it. You need someone who can tell us what good looks like and answer questions about your business, but no technical staff.
Maxpertise is an AI-native engineering company. We embed native AI engineers inside your team, live in about 10 days. Please enable JavaScript to view the site, or email contact@maxpertise.net.